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Welcome to the DSW Resource Center



The National Direct Service Workforce (DSW) Resource Center supports efforts to improve recruitment and retention of direct service workers who help people with disabilities and older adults to live independently and with dignity.

This Resource Center provides state Medicaid agencies, researchers, policymakers, employers, consumers, direct service professionals, and other state-level government agencies and organizations easy access to information and resources they may need about the direct service workforce. The Center brings together the nation’s premier resources on the topic of the Direct Support Workforce. These resources, which include web-based clearinghouses, technical experts, training tools and more, cover the full range of DSW consumer populations.

The DSW Resource Center is funded and supported by the Centers for Medicare and Medicaid Services (CMS) under the U.S. Department for Health and Human Services.

Looking for Information and Resources about the Direct Service Workforce?


Search our large resource database for information, resources, policy research and other materials on a variety of topics such recruitment, retention, training, supervision, and consumer direction from leading organizations in the field of direct service workforce policy! You can search by key words or phrases or use our list of popular searches to browse materials.

Need further assistance?


Call the Resource Center at 1-877-822-2647 or write us at .


Created by: admin. Last Modification: Wednesday 13 of May, 2009 13:20:01 EDT by lauren.coughlin.

What's New

Webinar on Cross-Disability Synthesis of DSW Demographics and Challenges: On May 4, 2009 the DSW Resource Center presented this paper that provides an overview of direct service workforce challenges and practices across four sectors: intellectual and developmental disabilities, aging, physical disabilities and behavioral health and includes recommendations for action steps that could be taken in partnership across different sectors to address workforce challenges.



Work Where You Live: A Case Study of the Annapolis Housing Authority: This case study describes how the Annapolis Housing Authority overcame challenges in recruiting personal care assistants to provide needed services to tenants with disabilities in their own homes.



Webinar on DSW State Data Collection Recommendations: On April 6, 2009 PHI presented on the DSW Resource Center paper they authored which argues that states need better data about the long term care workforce in order to assess the magnitude of their workforce challenges, design appropriate policy responses, and, finally, assess the impact of new policies and/or trends over time. Over the past several years, many of the states we have worked with on workforce initiatives have asked for our recommendation about what data they should collect in order to track their progress. In response, this paper recommends a standard minimum data set that states should collect across LTC settings and different sectors of the workforce, including three basic elements: (1) volume (2) stability, and (3) compensation.
info@dswresourcecenter.org | 1-877-822-2647